USA’s top Management Consulting Firms, Post-COVID


12 months after the Covid-19 pandemic took over the enterprise world, the position of consultants, answerable for guiding organizations via disruption, is way more important than ever. Whereas the trade was not resistant to the financial results of the disaster—its market measurement shrinking 8% to $236.2 billion in 2020, based on IBISWorld—it’s on the rebound, anticipated to develop 2.3% to $241.6 billion in 2021. Now, the problem for firms turns into figuring out these consultancies’ greatest capabilities to assist them to navigate the transformation forward.

Forbes has partnered with market analysis firm Statista to simplify this course of by producing our annual rating of America’s best management consulting firms. The record, compiled by surveying greater than 7,500 companions and executives of administration consultancies, in addition to 1,000-plus senior executives who labored with such corporations during the last 4 years, is split into 16 sectors—from aerospace and protection to monetary establishments—and 16 practical areas—together with technique, sustainability and digital transformation. The 230 corporations that acquired probably the most suggestions are ranked based on star scores: 5 stars for “very steadily beneficial,” 4 stars for “steadily beneficial” and three stars for “beneficial.”

CONSULTING CENTRALE Solution to businesses

Of the consultancies to make the record, Accenture is the one one to obtain 5 stars within the healthcare and life science sector—an experience that’s been high of thoughts for purchasers in current months. That, coupled with the Dublin-based agency’s give attention to tech-driven options, has helped make sure the resiliency of its enterprise, and that of its clients, says Kaveh Safavi, senior managing director for Accenture’s international well being enterprise.

“Within the very early days of Covid, serving to individuals virtualize their workforce, serving to telemedicine firms scale as much as meet the demand, constructing out take a look at track-and-trace capabilities for governments, all of this stuff have been simply crimson sizzling as a result of they wanted to be,” Safavi says. “Our function in life is how do you are taking the expertise and make it helpful and combine it into the best way people work and make the most of either side.”

Accenture, which has served 6,000 purchasers in additional than 120 international locations, has performed a key position in Covid-19 vaccine distribution. Final month, it introduced a collaboration with Microsoft and Kaiser Permanente on the healthcare firm’s hosted cloud surroundings, personalizing the expertise and enhancing the safety for its 12.4 million members and greater than 85,000 clinicians. And final 12 months, Accenture announced a brand new technique to assist authorities and healthcare organizations rapidly and successfully plan and develop Covid-19 vaccination packages, in addition to associated distribution and communication initiatives.


Expertise is such an integral a part of the work Accenture does that it’s invested in reskilling its 500,000-plus workforce. “We’re basically oriented round rising applied sciences and digital applied sciences,” Safavi says. “We want each single particular person to have the ability to communicate to ideas and expertise beneath a superficial layer.” Everybody within the firm, together with Accenture CEO Julie Candy, takes the identical on-line certification exams. “It is a assertion about how essential it’s and the way substantive it’s by way of defining our differentiation,” Safavi provides.

Whereas Accenture has been a mainstay on this record since its inception in 2016, 45 corporations made their debut this 12 months. Of these, 3 scored within the healthcare and life sciences sector, together with AArete, which earned three stars.

Like Accenture, AArete’s healthcare-focus has discovered it serving to purchasers navigate the coronavirus chaos. Whereas it’s unable to share the identify of purchasers, Maulik Bhagat, a managing director at AArete, says one is engaged on authorities contracts associated to the vaccine rollout. Given how unprecedented the method has been, Bhagat says flexibility and agility have been key. In Might, AArete announced the launch of a cellular app, Digital Go, to cut back the chance of Covid-19 infections within the office. The app poses a sequence of questions—to workers, contractors and guests—primarily based on CDC and state pointers, and responses decide whether or not or not clearance to enter the workplace is granted.


Although AArete, with 350 workers, is headquartered in Chicago, it has a number of places of work throughout the U.S., India and the U.Ok. When the pandemic started, Bhagat says he and his colleagues have been unsure as to how the agency could be affected. “We didn’t know what to anticipate when this occurred,” he says. “We have been making ready for the worst.”

Now on the opposite facet, he says communication was essential to staying afloat—that, and a dedication to its “purchasers for all times” philosophy. “It doesn’t imply that they’re paying you day-after-day of their life,” Bhagat says. “It simply implies that if they’ve a necessity, they’ll come to you as a trusted advisor.”


To find out the record, Statista surveyed 7,500 companions and executives of administration consultancies, in addition to 1,000 senior executives who had labored with such corporations during the last 4 years. Respondents have been requested to suggest consultancies throughout the predetermined sectors and practical areas; self-nominations weren’t thought of. Statista then recognized the corporations with the best variety of suggestions and arranged them into star scores: 5 stars for “very steadily beneficial,” 4 stars for “steadily beneficial” and three stars for “beneficial.” A complete of 230 administration consulting corporations made the ultimate rating.

Credit: Samantha Todd, Forbes.

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